- Policies - Saint Louis, MO
SPA Etiquette/Policies
We suggest arriving 15 minutes prior to your appt so that you can get in a robe and enjoy your experience in its entirety. New guest are required to fill out an intake form, sign an etiquette form and will have a consultation with therapist prior to services. Arriving late may limit your service time with no price adjustments made.
When reserving your spa services please notify the spa receptionist if you have any medical conditions that may be affected by our services. These include allergies, high blood pressure, or physical ailments. Please tell us if you are pregnant so that we may provide you with the proper guidance, care, and comfort you need.
For your comfort during your experience, our therapists use professional draping techniques to ensure your privacy at all times, only exposing the area to be worked upon. While most spa treatments are best enjoyed without clothing, every step is taken to ensure discretion.
We request that cell phones and personal communication devices be turned off while in the spa so that you and our guests may experience a relaxing spa environment.
If you must reschedule or cancel your services please notify us 12 hours prior to your scheduled appointment to avoid being charged the full value of your services. Spa packages require a 24hour notice. Groups  require 48 hours notice. A credit card number may be required at the time of booking.
At your convenience, a 20% gratuity charge can be added to your final bill and may be adjusted to your satisfaction.
Be the one who gives the best gift at the next party or holiday gathering! Spa gift certificates are available in any dollar amount or for a specific service and may also be used toward retail purchases. Gift Certificates available here online or in person.
S.P.A. Exclusive is an adult retreat reserved for guests 18 years of age or older. Guests under the age of 18 may take advantage of our services while accompanied by an adult.
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